REHANA JAMAL is a conflict resolution specialist, mediator, and lawyer. She has always been fascinated by the way in which people interact, particularly in the way they communicate and navigate difficult conversations. This led her to pursue an undergraduate degree in psychology and, thereafter, a career in law and conflict resolution. Part of her work is to create and implement conflict resolution programs in schools and help reimagine a world where communities integrate conflict resolution as a guiding principle. Rehana holds an LL.M. in dispute resolution from Pepperdine Law School, a J.D. from Cardozo School of Law, and is a member of the New York State Bar. Her B.A. is in psychology from Barnard College, Columbia University. She has tremendous experience and passion working with people from different cultural, sociopolitical, and economic backgrounds.
Megan Hunter, MBA, is the co-founder and CEO of the High Conflict Institute. She is a seasoned keynote speaker and trainer and consultant on managing high conflict in Fortune 500 companies and small-to-medium size businesses, in law, education, healthcare, and in families. She is the author or co-author of several books on high conflict interactions and is the co-host with Bill Eddy of the podcast, It’s All Your Fault! and host of the podcast, Life Unhooked. Megan lives in Scottsdale, Arizona with her husband.
Liz Hunter is a seasoned expert in customer service interactions, renowned for her exceptional skills in conflict resolution and communication, particularly in escalations at the highest levels. Her profound understanding of human behavior equips her with a unique insight into navigating high-conflict customer interactions with finesse and empathy. Liz's passion for empowering frontline staff with the tools and techniques needed to excel in their roles has earned her accolades from colleagues and clients alike. As a thought leader and Conflict Influencer in the field, Liz continues to inspire and educate professionals across sectors, leaving a lasting impact on the world of customer service. She will graduate with a graduate degree in professional counselor in 2025.
