Acknowledgements
Introduction
Chapter 1: Developing Relationships with Families
Scenario 1: What is Going on at School? or Building Trust
Scenario 2: Fear of Men, Strangers, and Dangerous Persons, or the Boogeyman
Scenario 3: The Parent Who Drains You, or "Excuse me, but I have some children here who need my attention."
Chapter 2: Communicating with Families
Scenario 4: Recommending Children for Assessment, or "What is wrong with Tim?"
Scenario 5: When Parents Don't Read Your Newsletters, or "Why didn't you tell me she has a field trip today?"
Chapter 3: Policies that Work for Families and Staff
Scenario 6: Parents who Don't Follow School Rules, or "But we're special!"
Scenario 7: Fear of Health Problems Part 1, or The Sun Devil
Scenario 8: Fear of health Problems Part 2, or Typhoid Mary
Scenario 9: The Parent Who Won't Leave, or "How can I miss you when you won't say good-bye?"
Scenario 10: The Late Parent, or "Is it 6:15 already?"
Scenario 11: The Parent Who Wants Special Treatment, or "If it's not too much trouble..."
Scenario 12: The Child with Special Needs, or "Why didn't you tell us?"
Chapter 4: Finding Common Values between Home and School
Scenario 13: When Beliefs from home and the Program Don't Match, or Holidaze
Scenario 14: Controlling Pretend Play, or "Not my son!"
Scenario 15: Fear of Losing Influence over One's Own Child or "Whose child is this anyway?"
Scenario 16: Separating Twins, or "Why can't my boys be together?"
Chapter 5: Child Development Issues
Scenario 17: Taking School Toys Home, or "My little Jesse James"
Scenario 18: The Parent Who Personalizes her Child's Rejection, or "Then you can't come to my birthday party."
Scenario 19: The New School Year, or "Where are my daughter's friends?"
Scenario 20: The Child Who Can Do No Wrong, or "Not my baby!"
Chapter 6: Involving Your Director to Work Well with Families
Appendix: Checklist for Analyzing Scenarios
References