“If your approach to quality assurance is a checklist at the end of your
course, it’s time to pick up a copy of this book and rethink your strategy.
Hadiya will guide you through a tactical approach to ensuring quality in your
training with a thoughtful process and practical examples.”
—Sarah
Mercier, CEO, Build Capable
“Hadiya Nuriddin has written a must-read primer that proves why an
L&D team cannot survive (let alone succeed) without an informed process in
place to identify and address mistakes. Through industry insights (and an
engaging case study providing a solid example throughout), this book walks you
through defining, planning for, assuring, and controlling quality in your
learning programs—a surefire way to increase the value of the L&D function
in the eyes of business leaders, stakeholders, and learners.”
—Karin Rex,
Chief Geek, Geeky Girl
“This is a must read for all organizations that care about delivering
quality content to their learners. Hadiya, always a storyteller, makes an
otherwise mundane task like quality management interesting and insightful.”
—Daniel
Keckan, CEO, Cinécraft Productions
“Quality Management in
Learning and Development is a comprehensive toolkit for excelling in the
e-learning sphere. Hadiya has brilliantly bridged the gap between theory and
practice by providing actionable steps for quality improvement!”
—Garima Gupta, Founder and CEO, Artha
Learning
“Quality
Management in Learning and Development profoundly addresses the central
aspects of quality management with an eloquent balance of rigor, scope, and
tangible cases. It will challenge you to rethink your quality management
practices, inspire you to improve upon them, and provide you with a practical
road map for you and your team to co-create a shared meaning, mission, and
approach to integrating a quality management system into your workflows.”
—Kristin Torrence,
Head of Learning Engineering, Talespin
“This
book came at the perfect time, aligning seamlessly with my team’s current
initiative to enhance our quality management system. The inclusion of a
detailed case study not only grounds the theoretical concepts in a practical
application but also provides a clear, step-by-step blueprint that illuminates
the path to an optimized and effective quality management system.”
—Tabatha Dragonberry, Senior
Instructional Designer, USAA
“As
an L&D professional, you understand the value of quality products, but
Hadiya immediately gets you thinking about a holistic quality-first mindset. With
evidence-based research, Quality Management in Learning and Development
takes you on a journey that covers the entire spectrum from policy to procedures,
strategies, and production. This book is the one you didn’t know you needed.”
—Kevin Thorn,
EdD, Director of Development, Artisan Learning
“Looking
to move away from endless review cycles, inconsistent learning design, and
haphazard quality processes? L&D managers, senior IDs, and anyone working
to improve the training their team creates will benefit from following this
systematic, sustainable, and proactive approach to quality management.”
—Christy Tucker,
Learning Experience Design Consultant, Syniad Learning
“Hadiya offers an essential
and accessible guide for any learning professional committed to ensuring
quality in the development of learning experiences. I’m now excited to further
define my team’s quality management system—something I never thought I would
say!”
—Meg Bertapelle,
Senior Instructional Designer
“Hadiya’s writing drew me in
immediately. Her engaging real-life experiences mirrored many of the same work
situations I’ve faced. Pairing her art of storytelling with the underlying
principles behind quality management, she makes the topic approachable for
anyone in L&D. Plus, as a reader, you are left with practical tips, guides,
and worksheets you can immediately apply in your workplace to create your own
quality management system.”
—Tracy Parish,
Instructional Designer and Consultant, Parish Creative Solutions
“Never
before has there been such solid attention on quality management in L&D
until now. Hadiya’s perspective on this matter is what generations of learning
professionals will reverently refer to as the cornerstone of their practice.”
—Tameka J. Harris,
Pro Learning Design Strategist, IDSuccess Design Studio
“It’s
one thing to design a great learning solution—but without a focus on quality,
what you produce may fall flat. Hadiya lays out specific tactics you can apply
to your learning projects from day one to ensure quality across all layers of
the experience and process. This book is a must have on any L&D
professional’s reading list!”
—Cammy Bean, Senior
Solutions Consultant, Kineo; Author, The Accidental
Instructional Designer
